A catalogue on day one
Teams, categories and sub-categories are ready to use. Rename, add or remove whatever you need.
HR and internal helpdesk
One internal helpdesk for HR, IT, admin and more
Employees raise a request by team, category and sub-category from a ready-made catalogue. It reaches the right person automatically, skipping anyone on leave, and sensitive POSH and whistleblower reports stay restricted.
8 teams and 390+ sub-categories ready to use
Auto-assignment that skips people on leave
Restricted POSH and anonymous whistleblower tickets
Raise a request
HRPayrollSalary query
P3Assigned to HR ownerSkipped 1 person on leaveAuto
POSH · restrictedVisible to the committee onlyAnonymous
- internal teams ready to use
- 8
- categories, all editable
- ~80
- sub-categories
- 390+
- per file, up to 10 files
- 25 MB
Why teams switch
Stop running internal requests on WhatsApp
Requests sent to personal chats get lost when someone is on leave, and nobody can see how long they took.
Automatic owners
Each request goes to the team's responsible person, a category owner or round-robin, skipping anyone on leave.
Sensitive reports, protected
POSH and whistleblower tickets are restricted and can be raised anonymously.
Targets and escalation
Working-time targets, P1/P2 escalation and a daily alert for teams with no owner.
What is included
Internal tickets inside the tools people already use
Requests appear in HRMS notifications and the To Do list, and as Ask HR on the Help button.
Raise
- Team, category and sub-category
- P1–P4 and a needed-by date
- Raise on behalf of a colleague
- Up to 10 files of 25 MB
Queues
- My requests and Assigned to me
- Per team, Unassigned, Overdue, Due today
- All open, Resolved and closed
- CSV or Excel export
Work the ticket
- Reply and internal notes
- Reassign, change category, re-route (logged)
- Priority and status changes
- Every change audited
Governance
- Restricted POSH tickets
- Anonymous whistleblower option
- Report for admins and oversight
- Daily alert for teams with no owner
How it works
Up and running in three steps
- 1Pick your teams
Start from HR, IT, admin and the rest of the catalogue, and edit it to fit.
- 2Name the owners
Set a responsible person per team or category, or use round-robin.
- 3Open it to staff
Employees raise requests from HRMS or the Help button in any app.
Better together
Connected to the rest of your apps
Every XCodefix app shares people, companies and sign-in, so data entered once is used everywhere.
Which teams can use the internal helpdesk?
Any internal team. The ready-made catalogue covers 8 teams such as HR, IT and admin, with about 80 categories and 390 sub-categories, and you can edit all of it.
Can complaints be raised anonymously?
Yes. Whistleblower tickets can be anonymous, and both POSH and whistleblower tickets are restricted to the people allowed to handle them.
What happens when the owner is on leave?
Routing skips anyone on approved leave in HRMS and assigns the next person by your rule.
Can managers see how the teams are doing?
Admins and oversight roles get a report on volumes, targets and escalations, and every change is audited.
Free 30-minute demo
Give every employee one place to ask
We will set up your internal teams and owners and show the employee view.
- Set up around your company, not a generic tour
- Help moving data from spreadsheets and other tools
- Already a customer? Sign in to your apps